Johanna Jenkins, Director of Operations Johanna takes great pride in helping her elder community enjoy life at any stage. She believes in supporting her community through assisting families in receiving the best care possible for their aging loved one and has been doing so within the senior home care industry for over a decade. As the Director of Operations, Johanna supports the Lend A Hand team by overseeing all areas of business including marketing, sales, talent acquisition, client satisfaction, scheduling, and community relations. Johanna is a proud graduate of Mills College, with degrees in Psychology and Education. She loves traveling and learning about different cultures and art, as well as spending time with family, hiking in nature and swimming. The original founders, Reno residents, created Lend a Hand as the first non-medical home care agency in northern Nevada. Though ownership has changed, the mission to serve the growing Reno area community remains the same. Under its new ownership, Lend a Hand Home Care seeks to provide unparalleled service and the highest quality of care. They do this by hiring the most qualified and professional caregivers while integrating technology that allows them to be responsive, proactive leaders who advocate for the wellbeing of greater Reno’s older adults and others who need care. As a local home care provider, they focus on forward-thinking care solutions that incorporate technology to streamline business processes and maintain strict compliance, allowing caregivers more time to focus on developing longstanding relationships with the clients they serve. Their goal is to provide education and services that encourage wellbeing and redefine what aging care can be. They emphasize recruiting and retaining team members who are passionate about personal growth, making a difference in their communities and in the lives of others, and they welcome creative ideas in how they deliver the most exceptional home care services in the area. They are also honored to have earned the distinctions of Best of Home Care – Provider of Choice and Best of Home Care – Employer of Choice by Home Care Pulse, an independent third-party satisfaction measurement and quality improvement firm that gathers feedback from their clients and caregivers to assess satisfaction levels in a variety of categories. Built on the vision to develop longstanding community relationships and help clients age with support and dignity at home, Lend a Hand Home Care utilizes an individualized and dynamic approach to providing senior care. They envision new and creative ways of viewing the aging process and are driven to provide aging education and care services that encourage engagement and fuel aging adults with a desire to continue enjoying the many opportunities in the northern region of Nevada. Their mission is to improve the lives of clients, families, their team, and their community by delivering exceptional home care services and by committing to the highest standards of honesty, reliability, and transparency in all of their actions.